Bene Finance is a trading name of C JEV LTD. A complaint about a separate business-finance provider should also be sent directly to that provider using the complaints information it supplies.
How to raise a complaint
Email enquiries@benefinance.co.uk with the subject “Complaint”, or write to C JEV LTD, Suite 312, Atlas House, Caxton Close, Wigan, Greater Manchester, United Kingdom, WN3 6XU. Include your name, business name if applicable, preferred contact details, what happened, when it happened and the outcome you are seeking. Do not include bank statements, identity documents or unrelated sensitive information.
What happens next
The concern will be recorded and reviewed against the website, enquiry or data-handling records available. For a data-protection complaint, C JEV LTD will acknowledge receipt within 30 days, investigate without undue delay, keep you informed where the investigation takes time and communicate the outcome without undue delay. We may ask for clarification, explain any action taken and identify another organisation if the matter belongs to a third-party provider.
Data-protection concerns
Read the Privacy & data-use notice for information about your rights. If you remain unhappy after raising the issue with C JEV LTD, you may complain to the UK Information Commissioner's Office.
Finance-provider complaints
If a provider has contacted you or arranged a product, it should have given you its legal identity, regulatory status and complaints process. Follow that process for complaints about its advice, application handling, lender communication or agreement.